Your satisfaction is at the heart of everything we do at Lhamour. If something isn't right, we'll make it right.

Return eligibility Returns must be requested within 30 days of delivery. To be eligible, your item must be in the same condition that you received it — unopened, unused, with tags, and in its original packaging. For hygiene reasons, we are unable to accept returns on opened or used products unless they are faulty. You'll also need your receipt or proof of purchase.

How to start a return Contact us at khulan@lhamour.mn to request a return. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Please do not send items back without first requesting a return — unrequested returns will not be accepted.

Return shipping costs are the customer's responsibility unless the item is faulty or incorrectly sent.

Damages & issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Non-returnable items We are unable to accept returns on sale items or gift cards.

Exchanges The fastest way to exchange an item is to return it and, once the return is accepted, place a new order for the item you want.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method. Please allow a few business days for your bank or card provider to post the refund.